Lucky King Privacy Policy for Philippine Players

When you register an account with lucky king, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, residential address, email address, and mobile number. We also collect a government-issued identification document to fulfil our Know Your Customer (KYC) obligations under applicable Philippine regulations. During your use of the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. Payment-related information — including your preferred deposit method and transaction history — is also recorded to process your financial activity accurately and securely.

We may additionally collect information you provide voluntarily, such as when you contact our support team, respond to a survey, or update your account preferences. All data collection is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

Lucky king uses the personal data we collect for a number of clearly defined purposes, all of which are directly related to operating a legitimate and responsible sports betting and entertainment platform for Philippine players. Your information is used to create and manage your account, verify your identity, process deposits and withdrawals in Philippine pesos (PHP), and deliver the features and services you have requested. We also use your data to communicate with you about your account, including transaction confirmations, security alerts, and updates to our terms or policies.

In addition, we use aggregated and anonymised data to analyse platform performance, improve our sports betting markets and casino-style game offerings, and ensure that our mobile experience meets the expectations of Filipino players. Where required by Philippine law or a relevant regulatory authority, we may use your data to fulfil legal obligations, including anti-money laundering checks and responsible gaming assessments. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

Lucky king does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data may be shared only in the limited circumstances described here. We work with trusted third-party service providers — such as payment processors, identity verification partners, and platform infrastructure providers — who require access to certain data in order to perform services on our behalf. All such providers are contractually bound to handle your information securely and only for the specific purpose for which it was shared.

We may also disclose your personal information where we are legally required to do so, such as in response to a valid request from a Philippine government authority, court order, or regulatory body. In the event that lucky king undergoes a business restructuring, merger, or acquisition, your data may be transferred as part of that process, subject to the same privacy protections described in this policy. We will notify you of any such change that materially affects how your data is handled.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the lucky king platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations.

We regularly review and update our security practices to address emerging threats and to maintain alignment with best practices for data protection in the online gaming industry. While we take every reasonable precaution, no digital platform can guarantee absolute security. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately so that we can take prompt action to protect your account.

Lucky king retains your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period as required by applicable anti-money laundering and gaming regulations. Once the applicable retention period has expired and there is no longer a legitimate basis for holding your data, we will securely delete or anonymise it.

If you request the closure of your account, we will process your request in accordance with our account closure procedure. Please note that certain data may need to be retained even after account closure to comply with legal obligations or to resolve any outstanding disputes. We will inform you of the specific retention period that applies to your data upon request.

As a registered player on the lucky king platform, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your personal information, to ask us to correct any inaccuracies, and to request the deletion of your data where there is no longer a lawful basis for us to retain it. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests.

To exercise any of these rights, please contact our support team using the details provided on this site. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine data protection requirements. Please note that some requests may be subject to identity verification before we can process them, to ensure that we are responding to the correct account holder. If you are not satisfied with our response, you have the right to raise a complaint with the relevant Philippine data protection authority.

Lucky king uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and improve your overall experience as a Philippine player. Essential cookies are required for the platform to function correctly and cannot be disabled. These include session cookies that keep you logged in during your visit and security cookies that help protect your account from unauthorised access.

We may also use functional cookies to remember your language and display preferences, and analytical cookies to understand how players navigate the platform so that we can make improvements. We do not use third-party advertising cookies or share cookie data with external marketing networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features.

Lucky king reserves the right to update this privacy policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players through the platform or by other reasonable means. We encourage you to review this page periodically so that you are always informed about how your personal information is being handled.

Your continued use of the lucky king platform after any updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should discontinue your use of the platform and may request account closure by contacting our support team. This privacy policy is governed by the laws of the Philippines and should be read alongside our Terms and Conditions.